Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using the Mail app on your iPhone to access your Microsoft email account? Is your email account ending with @outlook.com? @hotmail.com? @msn.com? or others?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back and I am very sorry about your issues. First, please try to access your MSN account using a web browser, not the Mail app. Open a web browser on your device, then go to http://hotmail.com. You will get a login screen. Enter your full email address as the user name, then enter the password ***** sign in.
Please tell me if you are able to login
Ok. Please check if ALL of your emails when accessed in the web browser are ALL INTACT. That is, if your emails that you see in the Mail app are also there in the web browser. Please confirm
Oh okay... Please come back here any time to resume with this. Just bookmark our chat page and let me know when you are back and available to continue with this troubleshooting process.