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Bob James
Bob James,
Category: Email
Satisfied Customers: 43
Experience:  IT Support Specialist & Network Support at American Furniture Warehouse
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I can't get into my mail. I'm getting a wrong email or

Customer Question

Hello. I can't get into my mail. I'm getting a wrong email or password ***** and I haven't changed anything
JA: When did you last reset your username and password?
Customer: My password ***** a few minutes ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i have an iPhone and iPad. And my email was hooked up with them and worked fine until a few minutes ago
JA: What troubleshooting have you tried?
Customer: just resetting password
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Email
Expert:  Bob James replied 14 days ago.

Hi,

This is Bob. I'll do my best to help.

It seems as if you getting the password ***** on both the iPhone and iPad, please confirm this?

In your initial statement you said you reset your password "just a few minutes ago", how did you do that? Was it through a web browser, like Safari? Who is your email provider, just whatever is after the @ sign "xxxxxx@??????.???".

Let me offer this possible solution right now:

On both the iPhone and iPad, you may just need to update your password ***** the steps are the same on both devices:

- Tap on "Settings"

- Tap on "Mail"

- Tap on "Accounts"

- Tap on the account that is needing the password *****

... you should be prompted to enter a password...

... please enter the new password...

Once the new password ***** ***** on each device, it should take you to a screen that shows your email's settings - and - your email should work fine.

If these steps do not resolve this issue, please let me know so I can offer more assistance.

Thanks,

Bob

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