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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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I am locked out of my new ipad I used touch id but entered

Customer Question

I am locked out of my new ipad I used touch id but entered password ***** got locked out
JA: When did you last reset your username and password?
Customer: today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brouser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Email
Expert:  Josh replied 20 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 20 days ago.

The only way to bypass the password ***** is to perform a factory reset on your iPad.

  1. From a computer, go to icloud.com/find
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

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