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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get my email. An internet email window appears

Customer Question

I can't get my email. An internet email window appears asking for my Server, Useser name and password. I fill in the information but with no success. Thanks, ***** *****
JA: When did you last reset your username and password?
Customer: I think several months ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my laptop if that is what you mean.
JA: What troubleshooting have you tried?
Customer: I have just tried to use my most current server, user name and password ***** unless for some reason they are now dated.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, not really. Thanks for asking.
Submitted: 15 days ago.
Category: Email
Expert:  Jason Jones replied 15 days ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.