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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get in my new emails since Thursday I've tried going

Customer Question

I can't get in my new emails since Thursday I've tried going thru Apple & after 1 1/2 hrs they said it appeared to be something with my msn security firewall & to call u guys. It keeps throwing up cannot acknowledge my user id or password. Apple tech changed acct user id & password ***** still wouldn't work. They suggested I contact Msn but automation kept telling me to go online. So I've decided to see if u can help me. Tk u Bobbie Swetland.
JA: Have you contacted anyone about your account?
Customer: I can't get a person to talk to in the phone.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my I phone
JA: What troubleshooting have you tried?
Customer: Apple tech had me go into my acct & reset password & user id & still wouldn't work. Now my phone doesn't even show show my email of "*****@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: Can't think of anything else
Submitted: 7 months ago.
Category: Email
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

Do you still have access to your phone number ending in 02?

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