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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to watch the 5th season of Sons of Anarchy & my

Customer Question

I am trying to watch the 5th season of Sons of Anarchy & my tablet screen appears frozen.
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: Dell Surface Pro 2
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just sent the wrong information. I am actually using my Dell Laptop with Windows 10. I access my email on my laptop/tablet.
JA: What troubleshooting have you tried?
Customer: I have shut down my computer a few times. My IT skills are very limited
JA: Anything else you want the email expert to know before I connect you?
Customer: No thank you for your help!
Submitted: 16 days ago.
Category: Email
Expert:  Josh replied 16 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 16 days ago.

Is the frozen video on your tablet or Dell laptop?