Hi! My name is ***** ***** I will be assisting you. Let's get started!
Can I connect to the computer that is having the issue to fix the issue?
Please reply back here instead of opening a new question
No problem -- Please explain your issue in more detail
Sure, you can send a request for a Live Phone Call using the Additional Premium Service offer on your screen.
Do you wish to resolve your issue?
Sure. I will send a request for you.