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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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My e-mail disappeared along with my email folders. All I get

Customer Question

My e-mail disappeared along with my email folders. All I get at the em,ail app is your email is no synced. I had been using yahoo for yeares how to I get my email back. By the way if I go in to the yahoo page and give my name and password, I get my e mail in the windows 8 format, which I greatly prefer. Also, in the windows 10 format, I cannot enter new folders in the bottom space as in windows 8.
JA: How long have you had this issue with your Yahoo account?
Customer: ii just returned from the hospital 2 days ago and it was gone.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on the pc web browser
JA: What troubleshooting have you tried?
Customer: every thing I could find.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I just would like to open new folders.
Submitted: 6 months ago.
Category: Email
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Yahoo is blocking the Windows 10 mail app.

Close the Windows 10 mail app.

On the Yahoo page, click your name and select Account Info.

on the left click Account Security.

Enter your password ***** requested.

On the Account Security page go to the bottom and move the slider

for Allow Apps that use less secure sign-in, such that it turns blue to turn it on.

Re-open the Windows 10 mail app and your email should start coming in.

Let me know the result please.

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