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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot open e mail default folders, microsoft outlook

Customer Question

I cannot open e mail default folders
JA: Just to clarify, what email service provider are you using?
Customer: microsoft outlook through shaw and I was trying to close/delete my e mail through Telus account
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: PC
JA: What troubleshooting have you tried?
Customer: we didn't try any troubleshooting yet. the telus account was closed and it asked for a password, when we tried to close the pop-up Outlook froze and when we closed it and tried to re-open got a message that the .pst file was not available. Outlook would not open.
JA: Anything else you want the email expert to know before I connect you?
Customer: No I think that should be all
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello and welcome.

When did the folders stop opening for you?

Do you remember running any updates?

Customer: replied 4 months ago.
The folder stopped running when I closed the dialogue box asking for he mail server password. No updates were running
Expert:  Martin replied 4 months ago.

May I connect with you and take a look?

Customer: replied 4 months ago.
No I do not want you to connect.
Expert:  Martin replied 4 months ago.

Ok, what kind of help would you like?

Are you technically savvy so I can tell you what to try?

Customer: replied 4 months ago.
Somewhat knowledgeable so you can tell me and I can try
Expert:  Martin replied 4 months ago.

Ok, great.

Open your email and tell me where you get stuck and the exact error you get, if you get one.