How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

We have lost our email cnection, Telstra bigpond, web

Customer Question

we have lost our email cnection
JA: Just to clarify, what email service provider are you using?
Customer: Telstra bigpond
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: everything including on the phone to Telstra. spend 2hours on the phone to some Telstra agent in Manilla
JA: Anything else you want the email expert to know before I connect you?
Customer: Our account is DOT.
Submitted: 3 months ago.
Category: Email
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What happens when you try to log in to your email account, does that work?

Then, what happens when you compose a new email, and then try to send it?

Is there an error message at any point, please? if so, tell me what it is.

(If you have not tried to log in to your email, and if your email has been logged in all this time, try logging out, closing all windows on you computer, then restarting your computer, and trying logging in again and try to use email again.)

Let me know, please. Thanks.