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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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An outgoing email got stuck in Outbox. Now I cannot open

Customer Question

An outgoing email got stuck in Outbox. Now I cannot open windows live mail, cannot send or receive
JA: Just to clarify, what email service provider are you using?
Customer: Brighthouse, it was working until an hour ago and stopped as soon as I hit "Send" to an established email address
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my desk top computer
JA: What troubleshooting have you tried?
Customer: I am not computer literate; I do not know where to start
JA: Anything else you want the email expert to know before I connect you?
Customer: Just that all I gt when I attempt to open Live Mail now is the error prompt, but it is blank
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Can I connect to your computer to view and fix the issue?