How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I keep getting “please sign-in with one of the users of this

Customer Question

I keep getting “please sign-in with one of the users of this accounts.” Then I put in my email address and then retype a new password ***** the message gets repeated. I can not get onto my phone.
JA: When did you last reset your username and password?
Customer: About 10 minutes go.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web-browser
JA: What troubleshooting have you tried?
Customer: none. I just want to be on a web page.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't use my email account very often on my phone. BUT I do use many web pages.
Submitted: 14 days ago.
Category: Email
Expert:  Josh replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 14 days ago.

Did you recently perform a factory reset on your phone?

Related Email Questions