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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't print anything because it keeps telling me that my

Customer Question

I can't print anything because it keeps telling me that my printer is not connected. I need help connecting.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser.
JA: What troubleshooting have you tried?
Customer: I called AT&T and they checked everything my wireless is connected and they told me I have to call HP on how to connect the printer to the computer.
JA: Anything else you want the email expert to know before I connect you?
Customer: No i just need to run some copies and it tells me it is printing then says the printer is not connected.
Submitted: 2 months ago.
Category: Email
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What is the make/model of your printer?

Is it connected to your Wi-Fi network?

Customer: replied 2 months ago.
My HP Printer is HPOfficeJet4630
According to AT&T who I called first it is connected to wi-fi.
Expert:  Josh replied 2 months ago.

The first remote assistance offer had a payment fail so I have resent the offer to you.