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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Have not used email as computer was in storage for a year.

Customer Question

have not used email as computer was in storage for a year. receive emails
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: dell desktop with win 7 i am using thunderbird email just cannot remember password ***** settings
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i just open thunderbird email
JA: What troubleshooting have you tried?
Customer: i do not know about trouble shooting, this is 82 year old gent who is not too sharp on computer
JA: Anything else you want the email expert to know before I connect you?
Customer: when i try to send email, i am asked for password ***** cannot remember it
Submitted: 18 days ago.
Category: Email
Expert:  Viet - Email Tech replied 18 days ago.

Hi,

I'm sorry about the issue. So you are currently able to receive emails fine, but you cannot send emails. Is that correct?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 18 days ago.
i use thunderbird and mozilla firefox
Expert:  Viet - Email Tech replied 18 days ago.

Thank you. To confirm, you are able to receive emails, but you cannot send emails.

Can I connect remotely to your computer, so I can fix your email issue directly on your computer for you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 18 days ago.

Please stay with me on this web page.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,