I'm sorry about the issue. Is your iPhone currently working, i.e., are you currently able to make / receive phone calls and text messages on your iPhone?
Do you also have a Windows or Mac computer?
Can you please confirm your full email address?
Please reply at the box below. Thank you,
What's the make / model of your computer, if you have one?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,