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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Login to server imap-mail.outlook.com failed. not getting

Customer Question

Login to server imap-mail.outlook.com failed.
JA: Have you tried having password ***** directions emailed to you?
Customer: not getting any email at all from my hotmail account but there was an pop up and on that I tried to reset the password ***** no luck
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: the web browser outlook did not show any emil about password...
JA: What troubleshooting have you tried?
Customer: thru thunderbird exclusively
JA: Anything else you want the email expert to know before I connect you?
Customer: cant think of anything
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Are you able to sign into your outlook account via your webbrowser?

Please let me know

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