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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9431
Experience:  Computer Technician
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I need to wipe my hard drive for my MAC because it is going

Customer Question

I need to wipe my hard drive for my MAC because it is going into the garbage . It is beyond repair and I have a new one. I have idea of how to do it. Can you help me?
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It ids an IMAC desktop and running OX10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser
JA: What troubleshooting have you tried?
Customer: none recently. It just died so I bought a new one.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have no idea what I should know. My son told me that he trusts your site and I should get in touch with you
Submitted: 3 months ago.
Category: Email
Expert:  Randy Computer Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you able to power on the old mac?

You can reply to me here by typing in the box below please.

Customer: replied 3 months ago.
not at the moment. I am typing you only new one.
Customer: replied 3 months ago.
I thought the session was free?
Customer: replied 3 months ago.
Can we finish this session later? I can plug it in later after my lunch. I wasn't expecting everything to happen so fast.
Expert:  Randy Computer Tech replied 3 months ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees, however they do offer free trial services. I only do the tech support. Our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

Expert:  Randy Computer Tech replied 3 months ago.

yes,, you can come back anytime. I will post some info here for you while you are away.

Customer: replied 3 months ago.
Thanks . How can I get back to you?
Expert:  Randy Computer Tech replied 3 months ago.

you will have an email with a link to this page or you can bookmark and come back anytime.

Expert:  Randy Computer Tech replied 3 months ago.

If the Mac is not accessible by powering on and choosing the proper method to wipe the drive, the only way to be certain that a hard-drive's data is unrecoverable is by rendering the drive's platters unreadable.

I personally recommend removing the hard drive from the mac and drilling several holes through the drive. You can also destroy it by pounding it with a hammer, sledge or otherwise.

Expert:  Randy Computer Tech replied 3 months ago.

Let me know if you need instructions for removing the hard drive from the case.