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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 32976
Experience:  Over 15 year experience in Email Systems and Programs
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My account has the name 'Holidays in the United States'

Customer Question

My account has the name 'Holidays in the United States' attached to it. I did not knowingly do that. How do I remove that? My account is Joke19R45@Gmail
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: PC and iPhone
JA: What troubleshooting have you tried?
Customer: Google account background sites such as privacy, etc.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, just want to remove this designation from from my address
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome
Are you referring to what people see in the address part of the emails when you email them?

If so, go to www.gmail.com

Sign in and click on the gear wheel in the top right and click on settings.

Click on Accounts & Import

Then click on Edit Info on the right and you can correct it there

Let me know how you go please.

Customer: replied 3 months ago.
There is no "accounts and imports" to choose
Expert:  Richard replied 3 months ago.

It will be there but you need to go to www.gmail.com and sign in there
Then the gear wheel then settings and you will see it there

Customer: replied 3 months ago.
When I click Search Settings under the gear wheel I see only Safe Search filters, Instant Predictions... nothing about accounts and imports
Expert:  Richard replied 3 months ago.

ok, there is no search settings, so it is not clear exactly where you are... but it iss not via the instructions I gave

Click this link as it should take you straight there

https://mail.google.com/mail/u/0/#settings/general

Expert:  Richard replied 3 months ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Expert:  Richard replied 3 months ago.

Hi there

Where you able to now see it?

Customer: replied 3 months ago.
I was charged an additional fee which I did not agree to and wish to terminate this any future discussion. I intend to challenge this new card charge.
Expert:  Richard replied 3 months ago.

ok, the additional cost is for additional services, which is optional, you just ignore it and you are not charged for it.

Did you follow my instructions though?