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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a non tech question - I am a technician helping a

Customer Question

I have a non tech question - I am a technician helping a person restore his account. I can give his first name a last name but pwd etc is lost or forgotten
JA: Have you contacted anyone about your account?
Customer: no I thought I would begin with you. Not sure where elase to go
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: He uses it from a w browser, and jsut uses remeber me. So when the pwd is forgotten ??
JA: What troubleshooting have you tried?
Customer: I have just started, problem arose today
JA: Anything else you want the email expert to know before I connect you?
Customer: As I am a engineer I first have to determine if the user has a gmail account and it is registered in Switzerland The name is*****
Submitted: 17 days ago.
Category: Email
Expert:  Richard replied 17 days ago.

Hi there and welcome

Can you tell me please for which service this account is for please?

Thank you