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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I tried to set up a second email account but could not get

Customer Question

i tried to set up a second email account but could not get the process completed. when i try to sign into my gmail account it shows both accounts. can i delete the bad account
JA: How long have you had this issue with your Gmail account?
Customer: it started right after i unsuccessfully setup the second account.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: i don't even know where to start. i have looked on the email pages trying to find out how but with no luck.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Shefin replied 6 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N