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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can email myself (from my aol address to my aol address)

Customer Question

I can email myself (from my aol address to my aol address) via Outlook, but emails to other addresses (including to my gmail address) get stuck in the outbox with an error: "The server responded: 521 5.2.1 : Service Temporarily Unavailable". I am able to email from aol webmail to my gmail account, so the problem is on the Outlook side, rather than the AOL side, it seems.
JA: How long has this been an issue?
Customer: about an hour
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: most often through Outlook 2007
JA: What troubleshooting have you tried?
Customer: ScanPST (no change) MFCMAPI to see if there are phantom emails getting stuck in the outbox (there aren't any that I could find) restarted outlook, restarted computer, of course...
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't want to start a new PST from scratch. Too much of a pain! Need to find a fix, rather than an overhaul.
Submitted: 6 months ago.
Category: Email
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

What OS are you using, would this be Windows 10?

Customer: replied 6 months ago.
Windows 10, Outlook '07
Customer: replied 6 months ago.
I can send and receive gmail through Outlook, and can receive aol email through outlook, but can not send aol email (but, oddly, I can send an aol email to myself, and it goes through)
Customer: replied 6 months ago.
Is that $39 IN ADDITION to the initial cost?
Expert:  Kevin T replied 6 months ago.

Yes, this is a system generated offer.

I can connect and resolve. Money back If I can't

Totally optional though.

Customer: replied 6 months ago.
Let's try it the old-fashioned way. I'm tech savvy enough that I should be able to follow your directions. Over $40 for tech support is a lot (but still seems fair). over $80 for tech support is much more than I want to spend right now. Tell me what you need to know, I'll give you the info and I'll follow your instructions.
Customer: replied 6 months ago.
Of course, you're likely to fix the problem much more quickly if you take over my computer. You should offer me a discount to take over my computer, then use the extra time to get an additional client. You'll make more money that way :-)
Expert:  Kevin T replied 6 months ago.

Let me see what I can do :)

Customer: replied 6 months ago.
I appreciate the offer, but remote assistance saves you time, which means I shouldn't have to pay anything more for it.
anyway, let's get to the repair. time's precious.
Expert:  Kevin T replied 6 months ago.

Ok let's continue.

Customer: replied 6 months ago.
Expert:  Kevin T replied 6 months ago.

Please close outlook and open control panel.

Click on 'Mail' and tell me what you see. Screenshots will be good

Customer: replied 6 months ago.
standard stuff
Expert:  Kevin T replied 6 months ago.

Click show profiles. Do you see your AOL profile?

Customer: replied 6 months ago.
It says "Outlook", which is where my AOL account is set up. (when I double-click "outlook" then "email accounts", my aol email account is listed, as is my gmail account.
Customer: replied 6 months ago.
Customer: replied 6 months ago.
you there?
Customer: replied 6 months ago.
Okay, I'll ask for my money back and will get help elsewhere. Waiting 25 minutes for a response is not acceptable.

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