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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Second opinion] - I don't remember my pass word and not able

Customer Question

Second opinion] - I don't remember my pass word and not able to open my emails
JA: When did you last reset your username and password?
Customer: may 6mos or so
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Email
Expert:  Dustin replied 20 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 20 days ago.

When was the last time you were able to successfully log into your email account?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.