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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't get in to my hotmail, 1 day, web browsar, microsoft

Customer Question

can't get in to my hotmail
JA: How long have you had this issue with your Hotmail account?
Customer: 1 day
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browsar
JA: What troubleshooting have you tried?
Customer: microsoft outlook
JA: Anything else you want the email expert to know before I connect you?
Customer: I dont want amicrosoft.com email account. Just hotmail
Submitted: 19 days ago.
Category: Email
Expert:  John replied 19 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details

What happens when you try to sign in to your hotmail account using https://login.live.com ?

Are you using a windows or mac computer?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 19 days ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  michelleclive replied 17 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online.