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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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It is asking me for my password which cannot remember. As

Customer Question

It is asking me for my password ***** cannot remember.
JA: When did you last reset your username and password?
Customer: As far as I can remember I have never had to change or reset my password.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop
JA: What troubleshooting have you tried?
Customer: I have been down to the Telkom office and was told to contact(###) ###-####which I did but was told that my cell no was not registered with TIMT and that I should call 10210 which I did but was told that due to high call volumes I should contact www.telkom.co.za which I did and then was refered to you.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks.
Submitted: 16 days ago.
Category: Email
Expert:  Jess M. replied 16 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what is your email account that you are having problem with so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess