I'm sorry about the issue. Is there any error or message?
Does your email end with @outlook.com or @hotmail.com, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Do you have Windows XP, Vista, or 7 or 8 or 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It seems the previous expert has opted out. Did you still need help with this issue, if so please respond so we can get started.
Other wise, if you no longer need help please let us know so we can close this support ticket.