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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Pearl, I can't access my inbox. Apparently, there has been

Customer Question

Pearl, I can't access my inbox. Apparently, there has been an update to Firefox since I switched temporarily to the Internet Explorer browser.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I've tried several links on the homepage, but they only confuse me. I don't know which one might work.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Email
Expert:  Viet - Email Tech replied 17 days ago.


I'm sorry about the issue. Is there any error or message?

Does your email end with or, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 17 days ago.

Do you have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Dustin replied 17 days ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

It seems the previous expert has opted out. Did you still need help with this issue, if so please respond so we can get started.

Other wise, if you no longer need help please let us know so we can close this support ticket.

Thank you,

Dustin S

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