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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my pass word and when I get to lets prove your no e

Customer Question

hi I forgot my pass word and when I get to lets prove your no e robot I can't do any ten anymore
JA: When did you last reset your username and password?
Customer: i been try for days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone but i have different password
JA: What troubleshooting have you tried?
Customer: all of them
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

When you say you cannot do any more, is it rejecting the code you keep putting in?

Customer: replied 6 months ago.
Expert:  Richard replied 6 months ago.

Whats the message it gives when it fails?

Customer: replied 6 months ago.
It just stop I çlik and nuting happen
Customer: replied 6 months ago.
Why r u guys charging me for this
Expert:  Richard replied 6 months ago.

This is a paid service, for all payment questions you will need to ask customer service.

Customer: replied 6 months ago.
Do I get reimburse for this amount
Expert:  Richard replied 6 months ago.

sure

Customer: replied 6 months ago.
when I first give you my credit card it was 5$ the 18 now is 39 I don't understand what's going on

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