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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My outlook hotmail account: [email protected] not taking

Customer Question

my outlook hotmail account:***@******.*** not taking any normal mail to inbox, just garbage in the Jonk folder..
JA: How long has this been an issue?
Customer: like a week..
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Desktop
JA: What troubleshooting have you tried?
Customer: non
JA: Anything else you want the email expert to know before I connect you?
Customer: I know the account was hacked, i did change my passwords
Submitted: 23 days ago.
Category: Email
Expert:  Viet - Email Tech replied 23 days ago.

Hi,

I'm sorry about the issue. Do you see any email message in the Deleted (or Trash) email folder?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 23 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,