Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I just want to confirm on HOW you access your Hotmail account. Is it through a web browser like Internet Explorer, Microsoft Edge, Firefox, Chrome or Safari? Or are you using an email program like Windows Live Mail, Thunderbird or MS Outlook 2016?Please let me know by replying to me here so that I can help you further.