I'm sorry about the issue. Do you mean you are not able to open any program on the laptop?
What's the make / model of your laptop?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,