How's it going.Let me read of your question. Give me a minute.
Who is your cellular provider.?
No, sorry your cellular provider, AT&T, T-Mobile etc
The reason why the previous tech asked you about your wireless provider is because your wireless provider is responsible for ensuring that your calls go through properly. They also more than likely sold you the phone, so they would be the first point of contact for any warranty replacements.My carrier is MetroPCS, and my phone is an LG phone. If my LG phone breaks, I lose it, or it gets stolen, I contact MetroPCS and they arrange to send me a replacement phone at a lower price.If you're having problems placing cellphone calls, contact your wireless provider and ensure that your wireless connection to their network is working properly; they can reset your phone remotely to see if it will place calls properly. If it still doesn't work, take it in-store and get it fixed or replaced.