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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Hate Win 10 mail, how can I go back to Outlook, Just

Customer Question

Hate Win 10 mail, how can I go back to Outlook
JA: How long has this been an issue?
Customer: Just installed 3 weeks ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Via Outlook on my laptop
JA: What troubleshooting have you tried?
Customer: No trouble just do not like functionality
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 24 days ago.
Category: Email
Expert:  Viet - Email Tech replied 24 days ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 24 days ago.
I an mot having trouble with Mail I just hate it and want to go back to my old Outlook
Expert:  Viet - Email Tech replied 24 days ago.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you mean Microsoft Office Outlook? Or the outlook.com website?

Please reply at the box below. Thank you,

Customer: replied 24 days ago.
Microsoft Office Outlook
Expert:  Viet - Email Tech replied 24 days ago.

Do you have the Word / Excel programs on your computer?

Can you click on Start, then scroll down (if needed, click on option All apps or 3-bar icon first, then scroll down), then do you see Microsoft Office there?

Customer: replied 24 days ago.
I just "upgraged" to Office 365 when I upgraded to Win 10. Lost Outlook, got Mail
Expert:  Viet - Email Tech replied 24 days ago.

OK. Are you able to use Word program or Excel program on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 24 days ago.
No need to troubleshoot anything
Expert:  Viet - Email Tech replied 24 days ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.

- Are you able to use Word program or Excel program on your computer, or not?

- Can you click on Start (which is the windows logo icon located at the bottom left of the computer's screen), then scroll down (if needed, click on option All apps or 3-bar icon first, then scroll down), then do you see Microsoft Office there?

- If you do not see Microsoft Office there, can you download / reinstall your Microsoft Office program at the Office website below:

https://stores.office.com/myaccount/home.aspx

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 21 days ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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