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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My outlook is working of line and I need to get my emails,

Customer Question

My outlook is working of line and I need to get my emails
JA: How long has this been an issue?
Customer: 10 hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet lap top
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: hi have two outlook email one private working one business which is off line
Submitted: 19 days ago.
Category: Email
Expert:  Martin replied 19 days ago.

Hello and welcome.

May I connect with you remotely so I can help you get it working again?

Customer: replied 19 days ago.
Expert:  Martin replied 19 days ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=0482d019-4adc-4153-8a9c-fcf86cc80406

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 19 days ago.
Please respond
Expert:  Martin replied 19 days ago.

Do you see the button that has the word "Accept"?

Click on that then click on this link to join:

https://ngmt.screenconnect.com/?Session=0482d019-4adc-4153-8a9c-fcf86cc80406

Customer: replied 19 days ago.
Nothing is happening
Expert:  Martin replied 19 days ago.

Are you seeing my replies?

Expert:  Martin replied 19 days ago.

Send me a reply if you see this