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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I get a temp password on my cell phone, I put it in and it

Customer Question

I get a temp password ***** my cell phone , I put it in and it says wrong number My computer was just in the shop and so I evidently for got my password ***** there any questions I can answer to ge back into my gmail?
JA: How long have you had this issue with your Gmail account?
Customer: Since I got it back Monday. It was gone 2 wweeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: threw a browser
JA: What troubleshooting have you tried?
Customer: Everyone it asked for and they do send me a temp # on my cell but it doesnt work
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to get my e-mails.
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is the internet currently working on your computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
the internet is working I use gmail I hav windows 8
Expert:  Viet - Email Tech replied 7 months ago.

Thank you. Can you please confirm your full gmail email address?

And what was the last code number that you got on your cell phone?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I am looking for it
Customer: replied 7 months ago.
I cant find it now
Expert:  Viet - Email Tech replied 7 months ago.

Thank you. Do you have a working cell phone number ending with the two digits 51? If yes, what's that full phone number?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Expert:  Viet - Email Tech replied 7 months ago.

For account verification, Google has just sent a new code to your phone. Do not try the code yourself, but please tell me the code number, so I can fix your email account.

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
G504749
Expert:  Viet - Email Tech replied 7 months ago.

G-504749 is the wrong code. Please check the code number carefully again. Thank you,

Customer: replied 7 months ago.
G367292
Expert:  Viet - Email Tech replied 7 months ago.

Sorry, it's still the wrong code. Let me send you a newer one okay?

Expert:  Viet - Email Tech replied 7 months ago.

Do you have another working cell phone number ending with the two digits 63? If yes, what's that full phone number?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I cant tap because I dont have a smart phone Can you send it on the web?
Expert:  Viet - Email Tech replied 7 months ago.

Sorry, that's okay. Do you have another working cell phone number ending with the two digits 63? If yes, what's that full phone number?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I have a land phone # (###) ###-####
Expert:  Viet - Email Tech replied 7 months ago.

Let me sent a new code to your cell phone again.

Expert:  Viet - Email Tech replied 7 months ago.

Google has just sent you a new code. Please tell me the new code number. Thank you,

Customer: replied 7 months ago.
594749
Expert:  Viet - Email Tech replied 7 months ago.

Thank you. Do you also have a yahoo email address starting with the 3 letters BEU and ending with @yahoo.com? If yes, what's that full yahoo email address? And do you currently have access to that yahoo email address?

Customer: replied 7 months ago.
No
Expert:  Viet - Email Tech replied 7 months ago.

Have you ever had or used a Yahoo email address in the past?

Customer: replied 7 months ago.
but I dont know a password ***** get into yahoo either. I think it may have been***@******.***
Expert:  Viet - Email Tech replied 7 months ago.

Is there any other spelling of your yahoo email address that you could think of?

Customer: replied 7 months ago.
no Is there anyway I can correspond with google and answer security questions or whatever they want so they can verify that I am the correct person?
Customer: replied 7 months ago.
It has been several years since I used yahoo I suppose***@******.*** might be it
Customer: replied 7 months ago.
ok Will they automatically know where to send it because I cant (as you know) get my e-mail
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the GMail account issue?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 7 months ago.
if there is an answer
Expert:  IT Miro replied 7 months ago.

I will do my best to assist you with the problem you described. Please type here your first and last name so that I can check your GMail account.

Expert:  IT Miro replied 7 months ago.

Please reply here, on this page.

I am still waiting for you to type your first and last name so that I can check your GMail account and see how you can regain access to it.

Thanks,

IT Miro

Customer: replied 7 months ago.
Beulah Coughenour
Customer: replied 7 months ago.
I just go through the same routine with each technician
Expert:  IT Miro replied 7 months ago.

I am checking your account now...

Expert:  IT Miro replied 7 months ago.

I requested a verification code to be sent to(###) ###-####/p>

Please check your phone now. Once you have received the code, please type it here.

Expert:  IT Miro replied 7 months ago.

Have you received the code yet?

Customer: replied 7 months ago.
G542687
Customer: replied 7 months ago.
Same old
Expert:  IT Miro replied 7 months ago.

OK. I first ran a check on all registered accounts under your name and only***@******.*** showed up. Let's reset the password ***** You should receive a new code now. Please type it here.

Expert:  IT Miro replied 7 months ago.

Have you received a new code?

Expert:  IT Miro replied 7 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro