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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2605
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I have unauthorized charges on my AMEX account for purchases

Customer Question

i have unauthorized charges on my AMEX account for purchases of Itunes. Can you help ???
JA: Have you contacted anyone about your account?
Customer: you're the first. Web site sent me all around
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i receive e-mail through AOL
JA: What troubleshooting have you tried?
Customer: irrelevant, i have unauthorized charges on my AMEX account and I need them reversed. They were made by a 7 year old
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Martin replied 6 months ago.

Hello, how are you?

You need to contact Apple, I can link you to the page.

One moment

Expert:  Martin replied 6 months ago.

You need to go here:

http://reportaproblem.apple.com

Then log in and start a chat session with a billing agent there.

They will be able to refund the money for you.

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you're satisfied so far, click on one of the 5 stars at the top of this page it would be greatly appreciated.

Remember you can continue replying to me until you've got all the information you need.

Martin

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