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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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It is not allowing emails to be sent out. hotmail (outlook)

Customer Question

it is not allowing emails to be sent out.
JA: Just to clarify, what email service provider are you using?
Customer: hotmail (outlook)
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and desk top.
JA: What troubleshooting have you tried?
Customer: I don't know exactly i clicked on the troubleshoot and it said something about DMS?? I don/t know what that means im trying to send from my Drafts. not sure that matters. Yesterday it was kicking out while iwas in my email. and today it was giving my difficulty logging in..
JA: Anything else you want the email expert to know before I connect you?
Customer: the message i get just says error try again later.
Submitted: 17 days ago.
Category: Email
Expert:  Randy Computer Tech replied 17 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 17 days ago.
Ok.
Customer: replied 17 days ago.
Is this a service I have to pay for. 52$. ????
Expert:  Randy Computer Tech replied 17 days ago.

yes, this is a paid tech support service, however I am not sure about any of the fees. I only do the tech support our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

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