How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My phone used to get my emails. now it won't it keeps

Customer Question

my phone used to get my emails. now it won't it keeps telling me that my password ***** changed... it has NOT. what is going on?
JA: I'm good. And you?
Customer: i"m fine... my email is NOT. it works on computer, not phone. it worked fine until about 3 weeks ago. I have changed nothing
JA: Glad to hear it. Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an Alien-ware computer. No problem with that. My phone is a Samsung 6. that's where the problem is
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone... when it works
JA: What troubleshooting have you tried?
Customer: I don"t know what to do... I"m old
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

What is the exact error message that you see in your phone?

Also, who is the email provider?