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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I get on Google the scren just starts flashing in

Customer Question

When I get on Google the scren just starts flashing in yellow
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: not much because iI'm not to king on computers
JA: Anything else you want the email expert to know before I connect you?
Customer: just that the whole scren is yellow with gmail in big letters in middle of scren
Submitted: 25 days ago.
Category: Email
Expert:  Viet - Email Tech replied 25 days ago.

Hi,

I'm sorry about the issue. Is there internet currently working fine on your computer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 25 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Lorenz Vauck replied 25 days ago.

May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

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