How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot reset my password, i reset my password last year,

Customer Question

I cannot reset my password
JA: When did you last reset your username and password?
Customer: i reset my password ***** year
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on TABLET
JA: What troubleshooting have you tried?
Customer: I have set up the two step process. The new password ***** not accepted.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have set up a strong password. I have have had access to aol on my desktop, but not my iphone or tablet.
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Did this issue first occur right after setting up the two-step process?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

What's the make / model of your computer?

Have you tried setting up App Passwords yet? And/or to make things more simple, you can turn off 2-Step Verification and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Email Questions