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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am a nurse at Kentwood Mnaor nursing home, a resident Mr

Customer Question

I am a nurse at Kentwood Mnaor nursing home, a resident Mr Carey Darcey says he had an account about four years ago before his stroke- his username was Hard2theco1. He cant remember his password--can u help us. he would call but 2nd tohis stroke speech very hard to understand
JA: Have you contacted anyone about your account?
Customer: no mam this is our first attempt to contact someone
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: we clicked reset password, but he didnt remember his alt email or password
JA: Anything else you want the email expert to know before I connect you?
Customer: no mam
Submitted: 17 days ago.
Category: Email
Expert:  Jason Jones replied 17 days ago.

Hello,
I am the person that will be helping you today.

What was the username used for? Was it on a website, computer, system, app, or something else?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 17 days ago.

Is it AOL?

Expert:  Jason Jones replied 17 days ago.

Or Youtube?

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