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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Email sent to China from Tbird is not being received. Looks

Customer Question

Email sent to China from Tbird is not being received. Looks like it is being blocked, since sending the same email using the browser interface to my email provider works. Maybe they're filtering on the "User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101
Thunderbird/45.4.0" line in the message source? If so, can I turn this off? If this is not the issue, is there a way around?
JA: Just to clarify, what email service provider are you using?
Customer: frontiernet
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop using Tbird
JA: What troubleshooting have you tried?
Customer: Sent the same message using the browser interface to Frontiernet
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 23 days ago.
Category: Email
Expert:  Cory replied 23 days ago.

Welcome, I am Cory. Thank you for asking your question today.

Is the email address a Chinese one?

Expert:  Cory replied 23 days ago.

Please let me know when you are ready to continue with this.

Customer: replied 23 days ago.
the email address is a Chinese one.
Expert:  Cory replied 23 days ago.

Can I look at this remotely and fix it?

Expert:  Cory replied 23 days ago.

Are you there? Let me know when you would like to continue.

Customer: replied 23 days ago.
I'm here. I don't want to have anyone connect remotely. I'm quite capable of handling the fix myself. Just tell me the answer, please.
Expert:  Cory replied 23 days ago.

Are these emails going to the junk folder?