My name is ***** ***** phone # is xxx-xxx-xxx my account # is xxxxxxxxx JA: Have you contacted anyone about your account? Customer: No! I need help with my internet JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: through yahoo. JA: What troubleshooting have you tried? Customer: my problem is you all helped me with some e-mail issues and now I am not sure of what my ID is. I think I have two And I have lost all my contacts. Can you help me? JA: Anything else you want the email expert to know before I connect you? Customer: i want to know what ID address I should be giving out and how do I get my contacts back.
Hello! My name is*****I am a certified computer professional who will assist you.
Please tell me if you usually use a computer to access your e-mails and contacts or another device, such as phone or tablet?