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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have changed my email password twice and still cannot see

Customer Question

I have changed my email password ***** and still cannot see my email .
JA: When did you last reset your username and password?
Customer: I only changed the password ***** night
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My phone. I already called them and the phone has not problem I can access other webpages. My provider was down yesterday
JA: What troubleshooting have you tried?
Customer: at home the provider was down, I'm at the office and still cant see my email
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

Please tell me if you are unable to access your e-mails only on your phone, or it doesn't work on your computer as well?

Thanks,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro