Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option or if you want to continue in this chat mode.Best regards,Jess
Yes, please bookmark our chat page or add to your favorites so that we can resume with this chat any time when both of us are available.
Now, please tell me your email address so that I can send a test email myself. If I get a bounce email notification, then I can check what the problem is on your account.
Thank you. Give me a moment to send a test email. Let me know if you receive it, I will let you know if I got a bounce email notification.
Thank you for that confirmation. Yes take your time and take care... We can resume with this when you are back.