Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Do you have a full message/screenshot of the message? How long ago did this happen?
Many times, this cannot be undone without a local tech or online software,
but we can try.
Okay, we have to get it into safe mode if we can. What antivirus are you using right now?
Can you get it in safe mode first?
And also surf the web?
If you can, use this link below on step one to put into safemode:
Were you able to get it in safe mode with the link?
Look, if i connect remotely to you and fix it? viruses often run in programs at start up they attach themselves too.
You need to be in safe mode. To do this, your computer will restart and it will disconnect us again. We will have to
reconnect after you are in safe mode.
But, if you do not feel this is right for you and you know how to fix your issue. I respect that. I understand.
I responded the moment you sent yours. It took me 1 full minute to type it all out. I am going to opt out
and let someone else look at this for you.
Have a great day.
Please standby. Good luck.
If you would like a refund, this link will help you achieve that
If however, you would like further assistance, Myself or someone else will be here to help you.
I have already sent you the link where you can request a refund.. Here it is again
With that being said, most if not all of the resources you need to access in order to resolve this problem, reside online.
At the same time, you have requested a refund and I have sent you the link. Any further information or assistance I provided would be for free, and unfortunately I am not able to work pro bono so close to the holidays.
All the best to you,