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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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RSA-1024 ALGORITHM - ALL FILES CRYPTED - CAN'T GET HELP -

Customer Question

RSA-1024 ALGORITHM - ALL FILES CRYPTED - CAN'T GET HELP - WHAT TO DO ????
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: EXCITE
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: LAPTOP
JA: What troubleshooting have you tried?
Customer: SPYHUNTER & REG HUNTER
JA: Anything else you want the email expert to know before I connect you?
Customer: WENT THROUGHN THR REGISTRY AS SHOWN ON LINE AND DID NOT SEE ANYTHING TO DELETE
Submitted: 18 days ago.
Category: Email
Expert:  Isaac Franklin replied 18 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 18 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Do you have a full message/screenshot of the message? How long ago did this happen?

Many times, this cannot be undone without a local tech or online software,

but we can try.

Customer: replied 18 days ago.
WINDOWS 7 PRO
Expert:  Isaac Franklin replied 18 days ago.

Okay, we have to get it into safe mode if we can. What antivirus are you using right now?

Expert:  Isaac Franklin replied 18 days ago.

Can you get it in safe mode first?

And also surf the web?

If you can, use this link below on step one to put into safemode:

https://www.pcrisk.com/removal-guides/9891-crypted-ransomware

Customer: replied 18 days ago.
WHAT NEXT
Expert:  Isaac Franklin replied 18 days ago.

Were you able to get it in safe mode with the link?

Customer: replied 18 days ago.
I WANT A FULL CREDIT TO MY CARD THIS SEEMS NOT RIGHT
Expert:  Isaac Franklin replied 18 days ago.

Look, if i connect remotely to you and fix it? viruses often run in programs at start up they attach themselves too.

You need to be in safe mode. To do this, your computer will restart and it will disconnect us again. We will have to

reconnect after you are in safe mode.

But, if you do not feel this is right for you and you know how to fix your issue. I respect that. I understand.

Customer: replied 18 days ago.
WHERE IS YOUR RESPONSE ???????????
Expert:  Isaac Franklin replied 18 days ago.

I responded the moment you sent yours. It took me 1 full minute to type it all out. I am going to opt out

and let someone else look at this for you.

Have a great day.

Please standby. Good luck.

Customer: replied 18 days ago.
SOMEONE SHOW ME A CREDIT TO MY CARD !!!!!!!!!!!!!!!!!!!!!
Expert:  Dustin replied 18 days ago.

If you would like a refund, this link will help you achieve that

https://www.google.com/search?q=justanswer+refund&ie=utf-8&oe=utf-8

If however, you would like further assistance, Myself or someone else will be here to help you.

Dustin S

Customer: replied 18 days ago.
I DON'T TRUST ON LINE - THIS IS HOW MY COMPUTER GOT MESSED UP IN THE FIRST PLACE.
JUST CREDIT MY CARD .
Expert:  Dustin replied 18 days ago.

I have already sent you the link where you can request a refund.. Here it is again

http://ww2.justanswer.com/help/how-can-i-request-refund-0

With that being said, most if not all of the resources you need to access in order to resolve this problem, reside online.

At the same time, you have requested a refund and I have sent you the link. Any further information or assistance I provided would be for free, and unfortunately I am not able to work pro bono so close to the holidays.

All the best to you,

Dustin S

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