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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am having a problem using Windows Mail I contacted,

Customer Question

Hi,
JA: Hello. How can we be of help?
Customer: I am having a problem using Windows Mail I contacted Rogers, technical support this morning and was unable to resolve the problem. there is one email message that I tried to send yesterday and it would not process. I keep getting an error message that says it cannot send the massage.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Everytime i try to sendthe message. I have a case number ***** rogers as follows e117326447
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Laptop
JA: What troubleshooting have you tried?
Customer: Rogers case number *****
JA: Anything else you want the email expert to know before I connect you?
Customer: I am not a technical person so I just need someone to take a llok at the case number ***** just provided/
Submitted: 19 days ago.
Category: Email
Expert:  Richard replied 19 days ago.

Hi there and welcome

When it says it was unable to send, what is the error message you receive?

Please let me know.