How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't get any email. they say I still have too m much in

Customer Question

I can't get any email. they say I still have too m much in my email. I had 8300 emails and I deleted it down to 5700 and I emptied all trash, spam, deleted messages. Help. I have lost the whole day messing with this!
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my iPad in my email button.
JA: What troubleshooting have you tried?
Customer: No not iPad Macbook sorry
JA: Anything else you want the email expert to know before I connect you?
Customer: I told you. I went into the site online and deleted nearly 3000 emails in my inbox, all the trash, spam and deleted messGES and they all have nothing in them. I have 5700 emails remaining in my email.
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Can you please let me know your usage at the Google website below:

https://www.google.com/settings/storage

Besides the iPad, do you also have a Windows or Mac computer?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Mac. And it says I have 15 gab storage and I am using 16.5. But I deleted 2500 of my 8000 emails and it still says I am using 16.5
Expert:  Viet - Email Tech replied 7 months ago.

Thank you.Did you delete emails and empty Trash at the gmail.com website?

http://gmail.com/

At the website below:

https://www.google.com/settings/storage

, click on the chart, what is the usage percentage of each of the 3 items there: Drive, Gmail, Google Photos?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

Please stay with me on this web page.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

1. Did you delete emails and empty the Trash at the gmail.com website?

http://www.gmail.com

2. Do you see any items at the website below:

http://drive.google.com

3. Do you see any photo at the website below:

http://photos.google.com

- These items and/or photos could be taking up your account storage space.

4. Besides the iPad, do you also have a Windows or Mac computer?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

Hi,

How are you? It's been about a week. Have you gotten a chance to try my suggestion above yet?

Do you still need help with your email issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,