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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Envy 7645 Printer how do I scan a document from my printer

Customer Question

Envy 7645 Printer how do I scan a document from my printer into my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: 7645 envy printer, I use explorer on my HP computer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: nothing, there is no icon on the printer screen that I can find that says scan
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

May I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? It also is a safe option because JustAnswer is a A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck