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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Both my web site and email are down. I would like to settle

Customer Question

Hi, both my web site and email are down. I would like to settle my balance. my credit card expired in mid August for this account. Can someone call me because I don't have email
JA: Have you contacted anyone about your account?
Customer: I am now with you.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both my phone and computer.
JA: What troubleshooting have you tried?
Customer: I've tried to pay it online, but cannot because I don't remember my password. Unable to re-set password ***** it needs to be mailed to me. Can I just give you new CC information?
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I think that's it.
Submitted: 5 months ago.
Category: Email
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 months ago.

What company specifically do you pay for your email / website to be hosted?

Expert:  Dustin replied 5 months ago.

Hi, I never heard back from you. Did you still need help with this issue?

If so, please reply so we can get started. Otherwise, please send a message saying you don't want to continue so we can close this support request.

Thank you,

Dustin S