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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9250
Experience:  Computer Technician
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Just got a message supposedly from Microsoft to callas my

Customer Question

just got a message supposedly from Microsoft to call(###) ###-####as my computer has virus. Is this a scam???
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: H/P laptop windows 7
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: aborted and shut down Need to know if this was from Microsoft or scam??
JA: Anything else you want the email expert to know before I connect you?
Customer: help
Submitted: 19 days ago.
Category: Email
Expert:  Randy Computer Tech replied 19 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Yes, unfortunately that is a scam. Microsoft will never call you like that.

Do you have an anti virus software active on the computer?

You can reply to me here by typing in the box below please.

Customer: replied 19 days ago.
your security essensitles do not charge me for answering this question as I have no further problems
Expert:  Randy Computer Tech replied 19 days ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

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