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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My gmail will not open. Two different message pop up. One

Customer Question

My gmail will not open. Two different message pop up. One refers to smtp.gmail, the other opens with a box telling me to logon-gmail, enter user name and password ***** server imap.gmail. The user name and password ***** already filled in so I click OK and the message just returns.
JA: How long have you had this issue with your Gmail account?
Customer: a couple days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: via windows live mail on my laptop.
JA: What troubleshooting have you tried?
Customer: tried clearing cookies and browser history.
JA: Anything else you want the email expert to know before I connect you?
Customer: Another message pops up as an ERROR and sayd Unable to send or receive messages for the Gmail acct (gailpage90) Header download for the inbox folder did not complete. The operation was cancelled by the user. Also, Authentication failed, invalid credentials error ID Ox800CCCOF.
Submitted: 18 days ago.
Category: Email
Expert:  Jason Jones replied 18 days ago.

Hello,
I am the person that will be helping you today.

If you go to the page listed below, are you able to log into your account?

Gmail Page: http://www.Gmail.com

I will be standing by, looking forward to your response.

Thank you,
Jason